Business Process Mapping – Counterpart International

I4DI incorporated a consultant Technical Advisor into its team of experts to further support and improve Counterpart’s knowledge management efforts, specifically contributing to socialization of the new organizational ToC, learning agenda and CLA Approach, and knowledge asset mapping work. The main output was working closely with staff from business development, programs and PQL to produce maps of their key processes with a view to improving efficiency but also clearly understanding all their knowledge requirements. These maps were correlated with the knowledge asset maps.